Shipping & Returns
Shipping Policy
SHIPPING GUIDELINES
ZAFFERANO & CO. only ships within the contiguous United States. Please note that delays may occur due to weather, availability, or other unforeseen circumstances.
PLEASE NOTE THAT ZAFFERANO & CO. DOES NOT SHIP TO P.O. BOX ADDRESSES.
PRODUCTS
Orders placed before 2 p.m. EST Monday through Friday will ship the same business day. Orders placed after 2 p.m. EST Monday through Thursday will ship the following business day. Orders placed after 2 p.m. EST on Friday will ship the following Monday. We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time.
Please note that we do not deliver to P.O. boxes.
SHIPPING CHARGES
Free standard shipping is offered on orders over $99.00.
PERISHABLE PRODUCTS
To ensure the freshest possible quality, all perishable products (e.g. cured meats, cheese, caviar and fresh truffles) will be shipped Monday through Thursday via FedEx Express Standard Overnight.* Orders placed after 2 p.m. EST on Thursday will ship the following Monday. All fresh truffle and caviar sales are final and non-refundable. ZAFFERANO & CO. is not responsible for any items that have been damaged due to mishandling after receipt.
*Disclaimer: Shipping charges are subject to change. Please note that if you order cured meat, cheese, caviar or fresh truffles in addition to other items from our online store, you will receive different packages (at different times and possibly days), as our perishable products ship from separate facilities. If you have any questions about shipping charges, please contact us at:
ZAFFERANO & CO. INC Att: Customer Service
353 Lexington Avenue, New York, NY, 10016
+1-877-3268723 ext 0 customer service or info@zafferanoandco.com
Return & Exchange Policy
RETURN POLICY - FREE RETURNS 30 DAYS
We offer free returns within 30 days of purchase.
You can return your product for store credit, a different product,
or a refund to the original payment method.
Final sale. High-value items are not returnable ($500+)
You may return most new, unopened items sold and fulfilled by ZAFFERANO & CO. within 30 days of delivery for a full refund.
ZAFFERANO & CO. accepts returns for refund or exchange for items that were damaged in transit.
To be eligible for a refund, the customer must email
ZAFFERANO & CO. one day of receipt of the package.
The customer must submit a photograph of the damaged items at info@zafferanoandco.com and include the Order Number in the Subject of the email.