ZAFFERANO & CO GROUP LLC

Last updated: March 4, 2026

This Returns & Refund Policy governs all return and refund requests for purchases made through the website operated by ZAFFERANO & CO GROUP LLC. By placing an order on this website, the customer agrees to the terms outlined below.

1. All Sales Policy

All sales are considered final unless otherwise stated in this policy.

Returns are accepted only in limited circumstances as described below.

Customers are responsible for reviewing this policy before completing a purchase.

2. Return Request Deadline

Customers must submit any return request within 7 days of the delivery date, as confirmed by the shipping carrier tracking system.

Requests submitted after the 7-day period may be denied at the sole discretion of ZAFFERANO & CO GROUP LLC.

3. Eligible Returns

Returns may be accepted only under the following conditions:

• defective product
• product damaged during shipping
• incorrect product received

The Company reserves the right to verify any claim before approving a return.

4. Return Authorization Required

Customers must obtain Return Authorization from the Company before returning any product.

Unauthorized returns may be refused and returned to the sender without refund.

Return requests must include:

• order number
• description of the issue
• clear photographic evidence when applicable

Return instructions will be provided only after approval.

5. Condition of Returned Products

Returned items must meet all of the following conditions:

• unused
• undamaged
• in original packaging
• include all accessories, manuals, and components

Items that show signs of use, wear, damage, alteration, or missing components may be refused and returned without refund.

6. Return Shipping Responsibility

Unless the return is due to a verified error by the Company, customers are responsible for:

• return shipping costs
• packaging costs
• shipping insurance if required

Shipping charges paid during checkout are non-refundable.

The Company strongly recommends using a trackable shipping method, as it is not responsible for lost return shipments.

7. Inspection of Returned Items

All returned items are inspected upon arrival.

ZAFFERANO & CO GROUP LLC reserves the right to deny a refund if the returned item does not comply with this policy.

8. Refund Processing

If a return is approved, the refund will be issued to the original payment method.

Refund processing may take 5 to 10 business days, depending on the payment provider or financial institution.

The Company reserves the right to deduct:

• return shipping costs
• restocking fees
• product damage value

9. Restocking Fees

Approved returns may be subject to a restocking fee of up to 20% of the product price.

Restocking fees cover handling, inspection, and operational processing costs.

10. Non-Returnable Items

The following items are not eligible for return or refund:

• used products
• products without original packaging
• customized or personalized products
• clearance or final sale items
• products damaged due to misuse

11. Damaged Products During Shipping

If a product arrives damaged, the customer must notify the Company within 48 hours of delivery and provide clear photographic evidence of the damage.

Failure to report shipping damage within this timeframe may result in denial of the claim.

12. Delivery Confirmation and Non-Delivery Fraud Protection

ZAFFERANO & CO GROUP LLC relies on official carrier tracking systems to confirm delivery.

If the shipping carrier tracking information confirms that the package has been successfully delivered to the address provided by the customer, the shipment shall be considered fulfilled and completed.

Claims of non-delivery after carrier confirmation may be investigated but do not automatically qualify for a refund or replacement.

The Company reserves the right to request additional documentation or evidence before reviewing such claims.

13. Lost or Stolen Packages

Once the carrier confirms that a package has been delivered, ZAFFERANO & CO GROUP LLC is not responsible for lost or stolen packages.

Customers are responsible for ensuring that the delivery location is secure.

Customers may contact the shipping carrier directly to initiate an investigation or claim.

14. Chargebacks and Payment Disputes

Customers agree to contact the Company before initiating a chargeback or payment dispute.

Initiating a chargeback without first attempting to resolve the issue with the Company may be considered fraudulent activity.

ZAFFERANO & CO GROUP LLC reserves the right to:

• dispute the chargeback with the payment processor
• submit order documentation to financial institutions
• restrict or block future purchases from the customer

Fraudulent chargebacks may be reported to the appropriate financial institutions.

15. Policy Updates

ZAFFERANO & CO GROUP LLC reserves the right to modify this policy at any time without prior notice.

Changes take effect immediately upon publication on the website.

16. Contact Information

For return requests or refund inquiries, please contact:

ZAFFERANO & CO GROUP LLC
Email: info@zafferanoandco.com