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- 02No. ZAFFERANO & CO. represents Italian excellence across many industries. The marketplace may include food, beverages, fashion, clothing, footwear, jewelry, beauty products, fragrances, home furnishings, kitchenware, art, design, automotive products, industrial components, craftsmanship, technology, and other authentic Italian goods.
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- 08No approval is needed to open a vendor account. Choose the $29/month Vendor plan (up to 100 products) or the $99/month Vendor Unlimited plan, complete checkout, and your vendor dashboard opens right away. All vendors and products must follow the Marketplace Vendor Agreement and the Vendor Product Standards; listings that break the rules or the law may be removed and accounts may be suspended.
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- 17Yes. Active vendors upload and manage their own products from the vendor dashboard. The Vendor plan includes up to 100 products (variants of the same product count as one product); Vendor Unlimited has no product limit. ZAFFERANO & CO. may edit, hide or remove listings that are inaccurate or break the Vendor Product Standards or the law.
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- 23You do. When an order arrives you accept it in your vendor dashboard and ship it within 3 days of the order. You can buy a prepaid USPS, UPS or FedEx label directly in your dashboard (the tracking is added to the order and the customer is emailed automatically), or ship with your own carrier and enter the tracking number, or deliver it yourself. If you cannot ship an item, click "Can't ship" and give the reason: the customer is not charged or is refunded right away. Orders not shipped within 3 days are canceled and refunded automatically, and cancellations count toward your cancellation rate.
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- 25The customer pays shipping and handling at checkout (there is no free shipping on ZAFFERANO & CO.). That amount goes toward your shipping label. If you buy the label in your dashboard and it costs more than what the customer paid, you pay only the difference, taken from your balance. If you ship with your own carrier, you pay your carrier directly. Add the weight and size to each product so the right shipping is charged and the label fills in by itself.
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- 37There are two monthly plans, both cancelable anytime: Vendor at $29/month for up to 100 products, and Vendor Unlimited at $99/month for unlimited products, with 5 blog keywords included and no click charges on them. ZAFFERANO & CO. keeps a 10% commission on each sale. Two sales channels are optional: the Brand Ambassador channel and the ZAFFERANO & CO. Sales Network (we list your products on other marketplaces such as eBay, Amazon and Google Merchant, and you ship the orders); on sales that come through them you pay an additional 15%. Advertising, shipping labels bought in your dashboard, the FDA service ($499 per year) and equipment are optional and charged separately. Full terms are in the Vendor Membership and Subscription Terms.
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- 42Yes, and you pay only for real readers and shoppers. In your vendor dashboard you can promote your products in the site search (Sponsored Search) and with orange keyword links inside our recipes and articles (Blog Advertising). You choose the keywords, your own max bid for each keyword and your budget (blog campaigns from $25). Every click is verified: bots are never charged, the same reader is charged only once every 24 hours, click bursts are blocked and you never pay more than your budget. You pay one cent more than the next advertiser, never more than your max bid. Unused blog budget is not lost: it stays as ad credit for your next campaign. Vendor Unlimited includes 5 blog keywords with no click charges. You can also advertise in Born Italian Magazine (print and digital). All terms are in the Advertising Services Agreement.
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