Customer Support

A: At ZAFFERANO & CO., we strive to ensure the availability of all our products, especially as we specialize in unique, organic, and natural Made in Italy items. However, due to the exclusive nature of some of our offerings, certain products may occasionally sell out. If the product you ordered is no longer available, we will promptly notify you via email. In such a case, we offer you the option to either receive a full refund for the unavailable item or choose a suitable alternative from our store. Our customer service team is also on hand to assist you in finding a replacement that meets your needs. Additionally, you can opt to be notified when the product is back in stock. We appreciate your understanding and are committed to providing the best customer service experience possible.

A: Ordering groceries online from ZAFFERANO & CO. is a seamless and straightforward process. Follow these steps to ensure a convenient shopping experience:

1. Visit Our Online Store: Navigate to the ZAFFERANO & CO. website and click on the 'e-Shop' section to access our diverse range of organic and natural Made in Italy products.

2. Browse Products: Explore our categories to find the products you need. We offer a variety of items, including organic foods, cooking essentials, and specialty Italian ingredients.

3. Select Items: Click on the desired products to view detailed descriptions. Once you find what you need, specify the quantity and add it to your cart using the 'Add to Cart' button.

4. Review Your Cart: Click on the cart icon at the top right corner of the page to review your selected items. Here, you can adjust quantities or remove items if necessary.

5. Checkout: Once you’re satisfied with your cart, click on the 'Checkout' button. You will be prompted to log in or create an account if you haven't already.

6. Enter Shipping Information: Provide your shipping address and choose your preferred delivery method. We offer standard and express shipping options to suit your needs.

7. Payment: Choose your payment method and enter the required details. We accept various payment options for your convenience.

8. Order Confirmation: Review your order summary, then click 'Place Order' to complete the transaction.

You will receive an email confirmation with your order details and tracking information. ZAFFERANO & CO. is committed to delivering high-quality organic and natural Italian products straight to your door, making it easy to incorporate authentic Italian flavors into your daily life.

A: ZAFFERANO & CO. prides itself on offering a seamless and reliable delivery service for our online store customers, ensuring that you receive the finest "Made in Italy" organic and natural products right at your doorstep. Once you place an order, our team carefully selects and packs each item to maintain the highest quality and freshness. We use trusted courier services to deliver your groceries and gourmet items promptly.

Customers receive a tracking number to monitor their delivery in real-time, ensuring transparency and peace of mind. Additionally, we offer various shipping options to accommodate your preferences, from standard to expedited delivery. If you encounter any issues or have special requests, our dedicated customer service team is available to assist you promptly.

At ZAFFERANO & CO., our goal is to bring the authentic taste of Italy to your home with ease and convenience, while maintaining our commitment to sustainability and exceptional customer service.

A: At ZAFFERANO & CO., we take great pride in the quality of our Made in Italy, organic, and natural products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy. You can return any unused and unopened items within 30 days of receipt for a full refund. To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a prepaid return shipping label to send the products back to us. Once we receive the returned items in their original condition, we will process your refund within 7-10 business days. Please note that any products that have been opened or used are not eligible for a refund. For more details, please visit our return policy page on our website. Your satisfaction is our priority at ZAFFERANO & CO.

A: At ZAFFERANO & CO., we strive to ensure your complete satisfaction with our Made in Italy products. If for any reason you are not satisfied with your purchase, we offer a flexible return policy. You can return unopened and unused items within 30 days of the delivery date for a full refund or exchange. To process a return, you will need to provide the original receipt or proof of purchase. This helps us verify the transaction and process your return or exchange efficiently. Please note that shipping costs are non-refundable, and customers are responsible for return shipping unless the return is due to our error or a defective product. For detailed instructions on how to return your items, please visit our Returns & Exchanges page on our website.

A: At ZAFFERANO & CO., we strive to ensure our customers are fully satisfied with their purchases. If you are not completely content with your order, we offer a straightforward return policy. Here are the key points: 1. Eligibility for Returns: Items must be returned within 30 days of purchase, in their original condition and packaging. Products that have been used, opened, or damaged are not eligible for return. 2. Return Process: To initiate a return, please contact our Customer Service team at support@zafferanoandco.com with your order number and the reason for the return. We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to send your item back. 3. Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days. Shipping costs are non-refundable. 4. Exceptions: Certain items may not be eligible for return, including perishable goods, custom-made products, and items marked as final sale. 5. Damaged or Defective Items: If you receive a damaged or defective item, please reach out to us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. Our goal is to ease the return process while maintaining the high-quality standards associated with our Made in Italy products. For more details, please visit our Return Policy page on the ZAFFERANO & CO. website.

A: If you encounter any issues with your order from ZAFFERANO & CO., our dedicated customer support team is here to assist you. You can reach us by emailing info@zafferanoandco.com or by calling our support line at TOLL FREE NUMBER - +1 (833) 582-2247 - UNITED STATES & CANADA from Monday to Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24 hours. Additionally, you can visit the "Contact Us" page on our website for further assistance. Your satisfaction is our priority, and we are committed to resolving any issues promptly and professionally.

A: - At ZAFFERANO & CO., we are dedicated to delivering the highest level of service and premium Made in Italy products to ensure an outstanding shopping experience.

- If you have received the incorrect item and the correct one has already been dispatched, please rest assured there is no cause for concern. - You are welcome to keep the incorrect item as a complimentary gesture from us. - Our objective is to transform any issue into a positive outcome, and we hope you value the additional product.

- If you have any further inquiries, concerns, or require additional assistance regarding this matter, please do not hesitate to contact our customer service team.

- We are here to support you and ensure that your experience with ZAFFERANO & CO. meets the highest standards.

- Thank you for choosing ZAFFERANO & CO., where your satisfaction is our utmost priority.

A: At ZAFFERANO & CO., we aim to provide the best possible experience for our customers, especially when it comes to resolving issues like receiving a broken item. If you've received a broken item and we've already sent you a replacement, here's what you should do with the damaged product:

1. Dispose of the Item Safely: Typically, you can dispose of the broken item through your local waste management service. Please recycle any parts of the packaging that are eligible for recycling.

2. No Return Needed: In most cases, you do not need to return the broken item to us. However, if we require the broken item for inspection or other purposes, our customer service team will provide you with specific instructions.

3. Contact Customer Service: If you have any concerns or need further assistance, please don't hesitate to reach out to our customer service team at [info@zafferanoandco.com]. We're here to help ensure your experience with ZAFFERANO & CO. is nothing short of excellent.

Thank you for your understanding and for choosing ZAFFERANO & CO. to bring the finest Made in Italy organic and natural products into your home.

A: At ZAFFERANO & CO., we strive to keep our inventory as accurate as possible. However, due to the high demand for our unique Made in Italy products, there can occasionally be discrepancies between our online stock levels and actual inventory. This situation often arises from multiple customers purchasing the same item simultaneously or lag times in our system updates. When such discrepancies occur, our system might continue to list the item as available even after it has been sold out. We understand how frustrating this can be and are continuously working to improve our inventory management processes to prevent such issues. If you receive an out-of-stock email, it means that unfortunately, by the time your order was processed, the item had already been sold out. We appreciate your understanding and will promptly issue a refund or offer alternatives to ensure your satisfaction. For more immediate assistance or alternative suggestions, please contact our customer support team.

A: - ZAFFERANO & CO. confidently offers a sophisticated and thoughtfully designed hybrid model to best serve our customers in the most efficient way possible.

- We strategically utilize dropshipping for a carefully curated selection of items to ensure a vast and diverse range of unique, high-quality Made in Italy products is always available to our customers.

- This method allows us to provide an extensive catalog of exceptional goods that might otherwise be difficult to source. - In addition to dropshipping, we also engage in meaningful and direct collaborations with various third-party companies.

- These partnerships are carefully selected to align with our values and standards, enabling us to maintain a high degree of control and oversight over the quality of our organic and natural products.

- By working closely with these third-party companies, we are able to ensure that our rigorous quality control measures are consistently met, assuring that each product reaches you in perfect condition.

- Our mission is to elevate authentic Italian excellence, bringing it to a global audience through a combination of directly sourced goods and an expertly chosen range of dropshipped items.

- Each product is thoughtfully selected and vetted to reflect our commitment to quality and authenticity.

- All of these carefully chosen products are readily available to you via our e-Shop, engaging Blog, and interactive cooking classes, creating a comprehensive platform for experiencing the best of Italy.

A: At ZAFFERANO & CO., we pride ourselves on delivering the finest Made in Italy organic and natural products straight to your door. However, there may be occasions when delivery takes longer than anticipated. Factors such as high demand during peak seasons, unexpected shipping delays, or customs inspections for international orders can all impact delivery times. We understand that timely delivery is crucial, and we are constantly working to improve our logistics and keep you informed every step of the way. Should you have any concerns or need further assistance, please reach out to our customer service team, who will be happy to help.

Thank you for your patience and understanding as we strive to bring the best of Italy right to your kitchen!

A: At ZAFFERANO & CO., we strive to ensure a smooth shopping experience with our range of organic and natural Italian products. However, there are several reasons why an order might be cancelled:

1. Payment Issues: If there's an issue with the payment method provided, such as insufficient funds or incorrect billing information, the order might be automatically cancelled.

2. Stock Availability: Sometimes, despite our best efforts to manage inventory, an item may become out of stock after your order is placed.

3. Shipping Address Problems: If the shipping address provided is incomplete or unreadable, we might cancel the order to avoid failed delivery attempts.

4. Fraud Prevention: For the safety and security of our customers, orders flagged by our system as potentially fraudulent may be cancelled.

5. User Request: If you requested the cancellation prior to the order being processed, it would be honoured accordingly. You can check the specific reason for the cancellation through your order history on our website or by contacting our customer service team. We sincerely apologize for any inconvenience this may cause and are here to assist you in reordering or addressing any concerns you may have.

A: If your order from ZAFFERANO & CO. hasn't arrived, please follow these steps: 1. Check your order status by logging into your account and reviewing the "Order History" or "My Orders" section. 2. Track your package using the tracking information provided in your shipping confirmation email. 3. If the package is marked as delivered but you haven't received it, or if it appears lost, contact our customer support at info@zafferanoandco.com or through our website's "Customer Support" page with your order number and issue details. We will investigate and resolve the issue, which may include re-shipping the item, providing an alternative solution, or issuing a refund. Thank you for your patience and understanding.